Technical customer-outcomes and enablement leader. Microsoft FastTrack / Field Service / mobile adoption / AI workflows / customer evidence. I learn new systems quickly, translate complex work into practical guidance, and help teams adopt tools without overcomplicating the process.
Practical AI enablement: how I help teams adopt new tools without creating more noise.
Adoption is not training. Training is one piece of a system that also includes a reachable expert, a low-friction question channel, structured office hours, and a feedback loop back to the product team. The goal is teams who are competent without being dependent on you forever.
Weekly, fixed-slot, calendar-visible. Recurring beats heroic. The deliverable is the channel itself — a place to bring ambiguity before it becomes an escalation.
At Microsoft FastTrack I served as a bridge between Solution Architects and the Field Service Mobile product group during the Resco → first-party transition. Built training materials, delivered three regional sessions (one recorded), hosted weekly office hours, and became the recurring resource for mobile and implementation questions.
Early Copilot adopter — integrated AI tooling into the customer success-story workflow before broader internal rollout. Less chrome, more outcomes.
Three published Microsoft stories, the process behind them, and the workflow change that unstalled the pipeline.
Published Microsoft customer story. Coordinated stakeholders across regions; managed asset collection and signature capture ahead of the writing phase.
Published Microsoft customer story for a UK field-service operation. Helped shape the technical narrative without losing the operator point of view.
Published Microsoft customer story. Cross-border coordination, technical translation, and a clean handoff to content.
The customer-story pipeline was slow — signatures and asset collection came late and stalled otherwise-ready stories. I front-loaded signature capture and asset collection earlier in the workflow and coordinated across four regions. The result was up to 22 active stories at once across the US, UK, Australia, and Saudi Arabia, with three published stories shipping under the new flow.
Photography, AI content, community systems. Where craft and tooling overlap.
Macro, astrophotography, infrared, slow-motion, and AI-generated content. The practice runs at @nf4000 on Instagram.
A creator community on Discord — photographers, drone pilots, creative-tech folks. Automated onboarding, role assignment, reaction-role flows, an AI image-generation bot integration, and pre-populated educational content. Designed to run on structure, not daily babysitting.
Bot-driven generation inside Hive Mind. Members can prompt from within the community; outputs surface inline with the channel they were requested in. Built to bring AI to the team rather than asking the team to leave to use AI.
A detailed FPV-simulator replica of Nick Burns' house. Built from the inside out, with custom assets and direct creator validation.
Modeled custom assets — ceiling fan, AC condenser, kitchen backsplash — and assembled the scene with playable course routes. The interior and exterior both read like the real place, not a generic simulator level.
“Remarkable how accurate it is.” — Nick Burns, on the replica of his own house
Direct, not coy. Here's what I'm actually trying to land.
Best for: remote senior roles in AI enablement, customer evidence / technical storytelling, or creative-technology adoption.